Your complaints to Uber and Lyft, and to NFB’s testing program, are making a difference. Below are some tips for filing effective complaints that will help Uber, Lyft and our legal team better ensure that drivers are properly handled under the policy changes set forth in the settlement agreements.
TRE Legal Practice is pleased to have played a role in facilitating the efforts of E la Carte, Inc., creators of the PrestoPrime™ EMV System™ for full-service restaurants, Applebee’s® Neighborhood Grill + Bar, the National Federation of the Blind (NFB), and the LightHouse for the Blind and Visually Impaired of San Francisco to produce a […]
eatsa, an innovative fast-casual restaurant featuring innovative automat-style self-serve kiosks with locations in California, New York, and D.C., agreed to make its mobile apps, kiosks, and food-pickup cubbies accessible to blind customers. eatsa uses the latest technology to allow customers to order food either on in-store iPads or via a mobile phone, with no cashier […]
In 2015, Tina Thomas, who is blind, tried to book a trip with Greyhound’s website, but her text-to-speech software couldn’t interpret Greyhound’s site. When she called instead, she was charged a “convenience fee” for booking by phone — even though she explained she could not use the website. Earlier this year, she tried again, but […]
In the last 25 years, technology has fundamentally changed higher education. New technologies allow for new kinds of instructional materials and delivery mechanisms — but students with disabilities are often unnecessarily left behind. This must change. This settlement with Siskiyou Joint Community College District, facilitated by TRE Legal Practice and the Legal Aid Society – […]
We previously posted about how accessible mobile apps can greatly benefit blind people and how the ridesharing revolution is no exception. Earlier this year, in May 2016, the popular ridesharing services, Uber and Lyft, stopped serving Austin after the city passed an ordinance requiring fingerprint background checks by way of a contentious ballot initiative. Many […]
Our suit against Uber was filed in federal court after the parties were unable to satisfactorily resolve concerns about how Uber handled drivers who refused to transport passengers with service animals. Now, after a mediation, discovery practice and extensive negotiations, the parties were able to reach an agreement with Uber.
Advocates for people with disabilities have entered into structured negotiations with Lyft, Inc. to ensure that disabled riders with service animals are ensured access to transportation services offered by Lyft drivers. These collaborative efforts are under way between Lyft, Inc. (Lyft), Disability Rights Advocates (DRA), Rosen, Bien, Galvan & Grunfeld (RBGG), and TRE Legal – […]
Ridesharing platforms such as Uber, Lyft, and Sidecar have the capacity to greatly improve transportation services for blind passengers. Now, blind people can use a smart phone equipped with text-to-speech to independently summon a driver, learn details such as the name of their dispatched driver, the estimated time of arrival, the amount of their […]
A settlement has been proposed in a class action that blind individuals filed against Redbox and its partner retail stores. The suit alleges that the inaccessible touchscreen interfaces used on the popular Redbox movie rental kiosks exclude blind customers. Under the terms of the proposed settlement, Redbox will make its kiosks independently accessible […]